The new digitally-native payment product, powered by open banking technology, offers consumers the choice to instantly Pay By Bank, authorizing payments via their mobile banking app or online banking portal.
PCI Pal® (LON: PCIP), the global provider of secure payment solutions, today announced a new integration with Amazon Connect to offer its customers worldwide with additional options for payment security and compliance with PCI Pal omnichannel secure payment solutions.
Customers using Amazon Connect with PCI Pal will be able to reduce contact center exposure to sensitive cardholder data, descoping their infrastructure from the requirements of PCI DSS. Additionally, Amazon Connect Delivery Partners and AWS Consulting Partners, who help companies build cloud contact centers with Amazon Connect, will now also be able to sell PCI Pal omnichannel payment solutions.
Combined with its existing Agent Assist and IVR payment solutions, PCI Pal Digital will enable an omnichannel secure payments environment for contact centers and businesses taking payments across digital engagement channels, including webchat, social media, email, SMS, and more.
"As we see the increased adoption of digital channels within organizations, including both our partners and direct customers, we believe that now is the time to introduce our digital payment offering supplementing our existing Agent Assist and IVR solutions," said James Barham, CEO of PCI Pal, in a statement. "The market is experiencing a shift toward digital engagement, and, as such, we are creating the opportunity for our partners and customers to leverage payments within these newer sales and service channels. As with all our solutions, PCI Pal Digital has been developed in house and is available to organizations globally through our true-cloud platform."
With PCI Pal Digital, once payment has been requested on the customer's preferred channel, PCI Pal generates a URL that directs customers to a secure page that allows them to enter their payment details. Throughout the entire process, the contact center agent can track customer progress in real time. PCI Pal's technology also ensures payment information is secure by descoping all digital channels from the requirements of the Payment Card Industry's Data Security Standard.
"As businesses add digital solutions to their customer engagement strategy, it will be important that they ensure adherence to increasingly stringent compliance and data privacy rules and regulations (such as the California Consumer Privacy Act). With PCI Pal Digital, we are helping our customers move to this next phase of multichannel engagement without sacrificing customer experience or security," Barham said.
PCI Pal, one of the first secure payment providers available in Amazon Connect, enables VoiceFoundry to offer clients additional options for payment security and compliance within their omnichannel cloud contact center.
Dan Bloy, Executive Director at VoiceFoundry, said, "Our clients rely on us to deliver exceptional CX solutions through Amazon Connect. This new partnership extends PCI Pal's award-winning suite of secure, omnichannel payment solutions to our Amazon Connect clients, reinforcing the platform's robust security and compliance capabilities and allowing their customers an enhanced experience."
About TTECTTEC Holdings, Inc. (NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next gen digital and cognitive technology, the company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud mitigation, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company's nearly 62,300 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at www.ttec.com.
PCI Pal announced the launch of its Pay By Bank open banking solution for contact centers. It is the first in a series of new agent-assisted, digital payment products that enable merchants to minimize the cost of transactions, provide instant refunds – all while reducing fraud risk and chargeback costs. The first iteration of the service gives consumers the option to pay from any bank in the UK, with further global regions, including the US, to be launched shortly.
PCI Pal's new Pay by Bank makes highly secure omnichannel, bank to bank payments possible across all contact center channels, including voice (phone), chat, and social. It eliminates card and interchange fees, while fraud risk and chargebacks will be reduced as consumers directly authenticate with their bank, creating further cost savings for merchants while improving the payment experience for consumers. Pay by Bank from PCI Pal allows merchants to achieve the true benefits of open banking technology within their contact center.
In addition, Vonage will soon offer PCI Pal Digital to secure digital payments to power an omnichannel payment experience. PCI Pal Digital provides secure payments through digital engagement channels, such as web chat, WhatsApp, social media, email, and SMS. The solution enables real-time and anytime payments to be taken securely, regardless of digital channel.
PCI-PAL PLC, through its subsidiaries, provides payment card industry (PCI) compliance solutions and telephony services primarily in the United Kingdom, the United States, Canada, rest of Europe, the Asia Pacific, and the Middle East. It offers data secure payment card authorizations for call center operations; and Agent Assist, a PCI compliant solution to enhance contact center customer experience. The company also provides IVR payments solution that empowers customers to make payments 24/7; and PCI Pal Digital, an omnichannel secure payment solution. It serves clients in utilities, leisure, financial services, retail, logistics, and public sectors, as well as business process outsourcers and not for profit organizations. The company was formerly known as IPPlus plc and changed its name to PCI-PAL PLC in October 2016. PCI-PAL PLC was incorporated in 1999 and is headquartered in Ipswich, the United Kingdom. 2b1af7f3a8